Privacy Policy | Truvian

Introduction

At Truvian, protecting your personal information is a top priority. This Privacy Policy applies to Truvian and its websiteand explains how we collect, use, and safeguard your data.

By accessing or using the Truvian website and related services, you acknowledge and agree to the data practices outlined in this Privacy Policy, including any future updates, extensions, or amendments.

Our organization is committed to maintaining the privacy of our users and adopts a proactive approach to protecting personal data. We implement appropriate measures to ensure that all personal information shared with us remains secure. Our practices align with the General Data Protection Regulation (GDPR) (EU) 2016/679, as recognized by relevant national data protection authorities.

Cookies are small data files stored on a user’s device that help websites remember information about interactions and preferences. These files allow the website to recognize returning users and improve the overall browsing experience.

Truvian may use cookies to store user preferences and settings selected while browsing our website. These cookies help provide a more personalized and efficient experience. We do not use cookies to collect personally identifiable information beyond this purpose.

Most cookies used on our website are temporary and are automatically deleted once you close your browser or leave the site.

If you prefer not to allow cookies to be stored on your device, you can adjust your browser settings to block or restrict cookies from this website and third-party providers.

Personal Information

While interacting with our website, applications, or services, you may be asked to provide certain personal information. This may include details such as your name, email address, telephone number, mailing address, or account-related information.

We collect and use this information solely for legitimate purposes such as operating our website, providing services, maintaining client records, and communicating relevant information.

Truvian is committed to ensuring that all personal information is handled securely and processed in accordance with the GDPR (EU) 2016/679.

By voluntarily providing your contact details—including your phone number, email address, or physical address—you consent to being contacted by Truvian through these channels when necessary. Protecting your privacy and maintaining the security of your personal data remain core priorities for us.

Information Collection and Use

We collect information through two primary methods:

Information You Provide Directly

When interacting with our website, completing forms, registering for services, or communicating with us, you may voluntarily provide personal information. This data is submitted directly by you and helps us better understand our visitors, their needs, and how they engage with our services.

Consent-Based Use

If the use of your personal data does not fall under the legal bases described in this policy, we rely on your explicit consent. You have the right to grant or withdraw consent at any time. Should you choose to withdraw consent, you can do so by contacting us using the details listed in this policy.

Disclosure of Personal Information

We may share your personal information in the following circumstances:

Service Providers and Partners

We may share data with trusted third-party service providers, affiliated companies, or partners who assist us in operating our website, maintaining systems, processing data, or enhancing security. These parties only process information as necessary to provide their services and must adhere to strict confidentiality obligations.

Legal or Regulatory Authorities

In certain situations, we may disclose personal data to regulatory bodies, law enforcement agencies, government institutions, courts, or other authorized entities when required to:

Comply with legal obligations or regulatory requirements
Protect our legal rights or enforce agreements
Protect the safety or vital interests of individuals

With Your Consent

If you have explicitly authorized it, we may share your information with other entities or individuals for specific purposes.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected.

This includes maintaining your data while your account remains active or while services are being provided. If you have contacted our support team, certain information may be retained for customer service analysis, reporting, and quality improvement purposes.

In some circumstances—such as legal compliance, fraud prevention, dispute resolution, or enforcement of contractual agreements—we may retain specific information for a limited period even after an account has been closed.

Security of Personal Information

We take the protection of personal information seriously and implement both technical and organizational safeguards to protect data from unauthorized access, loss, or misuse.

Our security measures include:

Storing personal data on secure servers or within protected facilities
Using encrypted connections where appropriate
Implementing firewalls, authentication systems, and access controls
Regularly reviewing data handling practices and security protocols
Restricting access to personal information only to authorized employees, contractors, or agents who require it for legitimate operational purposes

All personnel with access to personal data are bound by confidentiality obligations and may face disciplinary action if these obligations are violated.

International Data Transfers

In some cases, personal information may be transferred to service providers or partners located outside the European Economic Area (EEA).

When such transfers occur, Truvian ensures that appropriate safeguards are implemented to protect your data in accordance with applicable data protection laws. These safeguards may include contractual agreements, technical protections, and organizational measures designed to maintain compliance with EU data protection standards.

Application Forms

Truvian does not sell personally identifiable information collected through account applications or registration forms to third parties.

Your Data Rights

You have certain rights regarding the personal information we hold about you. These include the right to:

Request confirmation of the personal data we store about you
Request corrections or updates to inaccurate information
Request deletion of personal data under certain circumstances
Request a copy of the personal data we hold in a readable format

For security purposes, we may request proof of identity before providing access to personal information.

Please note that information shared publicly through third-party platforms (such as social media) may remain visible even if it is removed from our systems.

Updates to This Privacy Policy

Truvian may update this Privacy Policy from time to time. When significant changes are made, an updated version will be published on our website. We may also notify users through other appropriate channels where necessary.

We encourage users to review this policy periodically to stay informed about how their data is handled.

If you have questions or concerns regarding how we handle your personal information, please contact us:

Email: info@truvianfx.com

We are committed to addressing any concerns and assisting you with privacy-related inquiries.